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Ordering Delivery & Returns

From Saturday 19th December 2020 the shop is temporarily closed due to the Welsh lockdown.

Our planned opening date is 12th April 2021 at 10am

However our online business is not affected. 

Ordering

Orders placed on our website will be dispatched as soon as possible. There may be some delays during busier periods such as Bank Holidays as courier services are generally slower. You will get a confirmation via text or email, depending on what you provided.

Delivery

Standard Delivery is via courier on a standard 2-4 day service.

Local deliveries take 1-3 days, and will be delivered to your door. Using this option you can have free returns or exchanges too. 

EASTER LOCAL DELIVERIES - NEXT DELIVERIES WILL GO OUT 6TH APRIL

Pickup from store is now temporarily unavailable as we are closing the shop from 19th December due to the Wales lockdown. Check here or on social media for our new opening dates - once we know when we are allowed to open!

Returns

As the shop is unlikely to be back open on the 5th January due to the national lockdown, we will extend the returns policy to allow you to return your products when we reopen the John St shop. 

Options to return by post will also be available - email us at help@waltersshoes.co.uk for options.

Check on social media for our next opening dates

You are welcome to return or exchange any product for any reason. Products should be unworn and in original packaging. Please note that we do not offer free postage for returns - the cost is up to you. We also do not refund original postage.

Return instructions will be in your paperwork, or email help@waltersshoes.co.uk.

Do not post the returns to our shop address as we have an alternative arrangement during lockdown.