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Ordering Delivery & Returns

Ordering

Orders through the website will get a confirmation email. Orders will be posted within 1-3 working days, Monday to Friday.

*Scam alert* - there have been a number of scam text messages reporting to be from the Post Office. These are not to do with our deliveries and are sent from criminals asking for personal data including bank details.

Please do not open the links in these messages.

We keep your data secure and these messages are nothing to do with us. Genuine delivery text messages would never ask for personal details like date of birth or bank details. For more information and advice call Royal Mail or go to www.royalmail.com/help/scam-examples. You can call our shop 01656 783609 if you have concerns.

Delivery

Standard UK Mainland Delivery is via Hermes courier on a standard 2-5 day service. We do not currently ship outside the UK.

Free local deliveries are not currently available, but we hope to offer this again soon.

Pickup from store for online orders is not currently available.

Cost of Delivery

Mainland deliveries to England Wales and Scotland are £2.95

Deliveries to Northern Ireland are £4.95 for all purchases.

Refunds, Returns and Exchanges

You are welcome to return or exchange any product for any reason within 28 days of receipt. Products should be unworn and in original packaging. Please note that we do not offer free postage for returns - the cost is up to you. We also do not refund original postage.

Post returns to:

Returns
Walters Shoes
38 John Street
Porthcawl
CF36 3BD

Shop or online returns can both be accepted in the shop. If you are returning an online order to the shop please bring your paperwork with you or an order number so we can process your return quickly.

Sale stock bought in store has a 7 days return policy.

Return instructions for online will be in your paperwork, or email help@waltersshoes.co.uk.

 

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