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Ordering Delivery & Returns

Ordering

Orders placed on our website will be dispatched as soon as possible. There may be some delays during busier periods such as Bank Holidays as courier services are generally slower. You will get a confirmation via text or email, depending on what you provided.

Delivery

Standard Delivery is via Hermes courier on a standard 2-4 day service.

Local deliveries take 1-3 days, and will be delivered to your door. Using this option you can have free returns or exchanges too. 

Pickup from store for online orders is not currently available.

Returns

You are welcome to return or exchange any product for any reason within 28 days of receipt. Products should be unworn and in original packaging. Please note that we do not offer free postage for returns - the cost is up to you. We also do not refund original postage.

Shop or online returns can both be accepted in the shop. If you are returning an online order to the shop please bring your paperwork with you or an order number so we can process your return quickly.

Sale stock bought in store has a 7 days return policy.

Return instructions for online will be in your paperwork, or email help@waltersshoes.co.uk.