Ordering Delivery & Returns

Ordering

Orders through the website will get a confirmation email. Orders will be posted within 1-3 working days, Monday to Friday.

Delivery

Standard UK Mainland Delivery is via Evri courier on a standard 2-5 day service. We do not currently ship outside the UK.

Pickup from store for online orders is not currently available. We may be able to reserve stock for pickup for 24hrs - call us on 01656 783609

Cost of Delivery

Mainland deliveries to England Wales and Scotland are free.

Deliveries to Northern Ireland are £4.95 for all purchases.

Refunds, Returns and Exchanges

You are welcome to return or exchange any product for any reason within 28 days of receipt. Products should be unworn and in original packaging. Please note that we do not offer free postage for returns - the cost is up to you. We also do not refund original postage.

Post returns to:

Returns
Walters Shoes
38 John Street
Porthcawl
CF36 3BD

Shop or online returns can both be accepted in the shop. If you are returning an online order to the shop please bring your paperwork with you or an order number so we can process your return quickly.

Sale (reduced price) stock bought in store has a 7 days return policy.

Return instructions for online will be in your paperwork, or email help@waltersshoes.co.uk.