Ordering Delivery & Returns

Ordering

*CORONAVIRUS UPDATE!* 27/3/20 

Online trading is currently unaffected - apart from delivery times which are now 2-7 working days 

We are reducing the number of times we pick and pack, and minimising pick ups from couriers. That way we are cutting down on the strain put on delivery services in general and to the people who perform these services.

We are now offering FREE delivery to our local area postcode CF36 for those that want to visit the shop but cannot. Any delivery charge will be refunded after purchase. Our bricks-and-mortar is now temporarily closed to visiting customers until further notice.

BE ASSURED THE HIGHEST LEVELS OF HYGIENE ARE IN USE FOR OUR ONLINE ORDERS. YOUR SAFETY IS OUR PRIORITY - ALWAYS!

Any changes to our service will be posted here and/ or on our Facebook page.

What happens when you place your order?
We will send you an email to confirm your receipt of order. Then we will post your products (pending payment clearance) to you by First Class post or via courier. We will email you when your order has been dispatched. We only ship orders Monday to Friday, orders placed on the weekend will be shipped as a priority within the following 3 working days.

What payment types do you accept?
We use Paypal, a secure payment method, which accepts most card payments or you can pay via your Paypal account. You do not need a Paypal account to make a purchase, follow instructions on the Paypal screen when you Checkout. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. Your payment details are handled by Paypal, not by us, for maximum security. We don't hold any of your credit card details and always respect your privacy - see our Privacy Policy for more details.

Delivery

How much does delivery cost?

At the moment standard UK mainland delivery on orders is £2.95 - orders £50 or over have free delivery. We are not able to deliver to the Channel Islands at present.

Orders placed in a CF36 postcode will have free local delivery charge - we will refund the charges at checkout if your order is less than £50.

How long will it take?

We post within 5 working days , so allow 2-7 working days for delivery. Sale items may take up to 4 days longer. We only ship orders Monday to Friday, and due to the Coronavirus pandemic we are restricting staff hours (we have to minimise the time spent going to work for everyone's safety) so we're not shipping orders every day. Orders are sent via courier. If you have any special delivery requests then email help@waltersshoes.co.uk 

Local delivery to CF36 postcodes takes 1-4 days. Again we are not shipping orders every day locally to minimise people's time spent outside.

Email us at help@waltersshoes.co.uk if you have any questions regarding your delivery.

Can you post internationally?
If you require delivery to another country please email help@waltersshoes.co.uk.

How will my delivery arrive?
Your order will be sent either by Hermes (www.myHermes.co.uk) or Royal Mail. All our deliveries are tracked- you will be emailed info. 

Returns

Returning Products

If you have anything to return please hold on to it for now. We are extending our returns policy to cover the period when the shop is closed due to Coronavirus rules. Email us help@waltersshoes.co.uk if you have something that needs urgent attention. Otherwise if it can wait we kindly ask that you hold on and we promise to arrange a refund when the shop is back open.

If you have sent shoes back to us and are currently awaiting a refund, not to worry we are still processing them. Please allow up to 14 working days for the refund to be processed. Post is taking longer than normal to reach us. But know this, as soon as it reaches us, we will get it refunded as soon as we can.

Refunds

We will process refunds within 7 days of receiving the product, providing the above conditions are made.

Faulty Goods

If you wish to report a fault please email help@waltersshoes.co.uk or call us so we can advise.

Exchanges

If you wish to exchange a product email help@waltersshoes.co.uk so we can reserve your preferred choice. Your exchange will be sent out free delivery as soon as we receive the original order. Please note we do not refund your original postage costs.

If ordering as a present please keep paperwork sent with your delivery in case a return is required.

Customer Satisfaction
We strive for great customer service. Any issues can be dealt with by emailing help@waltersshoes.co.uk