Ordering Delivery & Returns
From Saturday 19th December the shop is temporarily closed due to the Welsh lockdown.
However our online business is not affected.
Orders placed on our website will be dispatched as soon as possible. There may be some delays over the Christmas and New Year period as courier services are generally slower. You will get a confirmation via text or email, depending on what you provided.
Standard Delivery is via courier on a standard 2-4 day service.
Local deliveries take 1-2 days, and will be delivered to your door. Using this option you can have free returns or exchanges too. Please note there may be delays over the Christmas and New Year period as we will be shut some days.
Pickup from store is now temporarily unavailable as we are closing the shop from 19th December due to the Wales lockdown. Check here or on social media for our new opening dates - once we know when we are allowed to open!
Extended returns - items bought between 1 November 2020 and 5 December 2020 may be returned up to and including 5th January 2021. After that we revert to our usual 28 day policy.
As the shop is unlikely to be back open on the 5th January due to the national lockdown, we will extend the returns policy to allow you to return your products when we reopen the John St shop.
Options to return by post will also be available - email us at firstname.lastname@example.org for options.
Check on social media for our next opening dates
You are welcome to return or exchange any product for any reason. Products should be unworn and in original packaging.
Return instructions will be in your paperwork, or email email@example.com.