Ordering Delivery & Returns

Ordering

 

What happens when you place your order?
We will send you an email to confirm your receipt of order. Then we will post your products (pending payment clearance) to you by First Class post or via courier. We will email you when your order has been dispatched. We only ship orders Monday to Friday, orders placed on the weekend will be shipped as a priority within the following 3 working days.

What payment types do you accept?
We use Paypal, a secure payment method, which accepts most card payments or you can pay via your Paypal account. You do not need a Paypal account to make a purchase, follow instructions on the Paypal screen when you Checkout. PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. Your payment details are handled by Paypal, not by us, for maximum security. We don't hold any of your credit card details and always respect your privacy - see our Privacy Policy for more details.

Delivery

How much does delivery cost?

At the moment standard UK mainland delivery on orders is £2.95 - orders £50 or over have free delivery. We are not able to deliver to the Channel Islands at present.

How long will it take?

We post within 3 working days (with the majority posted within 24 hours of payment received), so allow 2-5 working days for delivery. Sale items may take up to 4 days longer. We only ship orders Monday to Friday, orders placed on the weekend will be shipped as a priority within the following working day. Orders are sent via courier. If you have any special delivery requests then email help@waltersshoes.co.uk 

Please bear in mind that over especially busy times (Easter, Christmas), or during adverse weather conditions there may be a slight delay in orders reaching you. Email us at help@waltersshoes.co.uk if you have any questions regarding your delivery.

Can you do next day delivery?
Not at the moment, but we’re working on it.

Can you post internationally?
If you require delivery to another country please email help@waltersshoes.co.uk.

How will my delivery arrive?
Your order will be sent either by Royal Mail or courier. All our deliveries are tracked and will require a signature on delivery. Please inspect the goods before signing the delivery receipt.

Returns

Returning Products
If, for whatever reason you don’t want your product then return it unworn and in its original packaging to the address on the returns form inside the package. You have 30 days from receipt to return the product. Postage cost are up to you, but make sure you get at least proof of postage as we will not be responsible for damage or loss in transit.

Products bought from 15th November onwards can be returned up to 7th January as part of our Xmas gifts returns policy.

Refunds

We will process refunds within 7 days of receiving the product, providing the above conditions are made.

Faulty Goods

If you wish to report a fault please email help@waltersshoes.co.uk or call us so we can advise.

Exchanges

If you wish to exchange a product email help@waltersshoes.co.uk so we can reserve your preferred choice. Your exchange will be sent out free delivery as soon as we receive the original order. Please note we do not refund your original postage costs.

If ordering as a present please keep paperwork sent with your delivery in case a return is required.

Alternatively you can return your goods in person to our shop at 38 John Street, Porthcawl, CF36 3BD. Make sure you have your returns form with you or we cannot process a refund (credit note will be offered with proof of purchase). Refunds will be issued asap via the same method used to pay (usually PayPal) and may take a couple of days to show in you account.

Customer Satisfaction
We strive for great customer service. Any issues can be dealt with by emailing help@waltersshoes.co.uk or phone Jo on 01656 783609.